Terms of service

These terms, your order form, and the data processing agreement (DPA) together form the contract between your company and Jordantech. If they conflict, the order form wins, then the DPA, then these terms.

By creating a workspace or using the services, you accept these terms on behalf of your company and confirm you have the authority to do so.

The services are the Jordantech products listed on your order form, together with the APIs that drive them.

Features labeled pilot or beta are provided as-is for evaluation: they may change or be withdrawn, and they are excluded from the availability commitment in section 05.

Use the services lawfully. Where you enable call recording, you are responsible for giving callers any notice, and obtaining any consent, required where they are.

The phone network is shared infrastructure. Robocalling, spam, artificially generated traffic, and caller-ID spoofing are prohibited — telephony abuse is grounds for termination on the first offense.

Keep your credentials and API keys secure, and tell us promptly at the address in section 12 if you believe an account is compromised.

Your data is yours. We process it only as described in the DPA and your documented instructions, and we never sell it.

You grant us only the rights needed to operate the services for you. Ownership of your data, configurations, and outputs stays with you.

We guarantee availability at the level set out in the plan you purchase — in practice usually above 98% monthly uptime — measured and published on our status page. If we miss it, service credits apply as set out in your order form.

Support channels and response targets depend on your plan and are listed in your order form.

Fees are billed monthly in arrears. Usage-based components are metered and itemized on every invoice.

We give at least 30 days' notice before any price change, effective from your next billing cycle. Prices exclude taxes, which are added where required.

We own the services and everything that makes them run — the software, the infrastructure, and the documentation. These terms give you a right to use them for the subscription term, not ownership.

If you send us feedback, we may use it to improve the services without obligation or attribution. Nothing in this section touches your data, which section 04 covers.

Each party's total liability under the agreement is capped at the fees you paid in the 12 months before the event giving rise to the claim.

Neither party is liable for indirect or consequential damages — lost profits, lost revenue, or loss of data — even if advised they were possible.

Either party may terminate for material breach that remains uncured 30 days after written notice. You can also choose not to renew, per your order form.

After termination you have a 30-day window to export your data through the product or the API. When it closes, we delete customer content on the schedule in the privacy policy.

We may update these terms as the services evolve. Material changes are announced by email to workspace administrators at least 30 days before they take effect; continued use after that date is acceptance.

These terms are governed by the laws of the Federal Republic of Germany, and disputes are resolved exclusively in the courts of Berlin, without regard to conflict-of-law rules.

Questions about the agreement, order forms, or anything in these terms: