Meet Marta.
Your friendly support agent.
Customers and employees call because they need help now. Marta answers on a real phone number, asks the right questions, verifies details when needed, completes the tasks you approve, and writes down the call. If it needs a person, she transfers with the context attached.
Give Marta a try+49 32 222113952
24/7 · 10+ languages · every call written down
Use cases
Handle the calls your team already knows how to answer
Most support queues are full of repeatable work: password resets, status checks, product questions, return requests. Marta takes those calls first, so people get a useful answer and your team spends less time repeating the same conversation.
Internal support, answered first
Marta handles the first pass for IT and office support: verify the caller, collect the details, create the request, and give the employee a status they can check later.
Customer calls, guided to the next step
On sales and support lines, Marta asks focused questions, searches the right process or catalog, and sends a summary the caller and your team can use.
Run separate assistants from one workspace — different phone numbers, skills, and handoff rules for each audience.
Capabilities
What Marta can do on a call
Each capability is a skill. Turn on only the work you want Marta to handle, and she follows the steps you approve.
Reset passwords
Verifies the caller, creates the reset request, routes it, and returns a reference number.
Verify callers
Checks identity against your records before sensitive account or internal information is discussed.
Take and track requests
Captures IT, facilities, and office requests with enough context for the right person to act.
Find products
Helps callers find the right item across thousands of products, even when they do not know the part number.
Recommend products
Asks about the job, constraints, and budget, then narrows the catalog to a practical match.
Send texts
Sends links, labels, confirmations, or next steps by text only after the caller agrees.
Email summaries
Sends a concise recap with decisions, details, and ownership, so the next person has context.
Talk in the caller’s language
Continues in 10+ languages, even mid-call, so people can explain the issue clearly.
Hand off calls
Transfers to the right person with the context already captured, so the caller does not have to repeat themselves.
Every call is written down
Every call is saved as a transcript, with audio if you want it and a timed log of every action Marta took. When someone asks what was said, promised, or sent, your team can check the record instead of relying on memory.
Skills
Customize Marta without code
Marta is configured with skills: plain-language instructions your team can edit in a management screen. A skill defines when to use it, what to ask, what Marta may do, and when to involve a person. Change the instructions today, and Marta follows them on the next call.
Add a skill for the requests that keep interrupting people: software access, meeting rooms, return labels, product questions, HR forms. Test it on a separate assistant and number first, then turn it on for the main line when you’re ready.
“When a caller asks about a meeting room, ask for the day, time, and headcount, then create a facilities request and read back the reference.”
Connects to the systems you already use
Marta connects to your request queue, catalog, contact records, phone system, and email, so callers are not asked to repeat the same details later. Your administrators set the sensitive rules in advance — which number to forward to, which mailbox sends summaries — and Marta uses those connections without changing where they point.
She stays inside the lines
Marta only acts when a skill’s steps tell her to. When a caller asks for something outside her scope, she says so clearly and offers a person instead.
The shape of a call
From call to next step
Whether someone calls your phone line or speaks through your website, Marta keeps the conversation simple: understand the need, confirm the facts, take the approved action, and leave a record.
The caller
Marta
caller’s language · confirmed details · consent before saving
What happens next
password resets, IT, facilities
the right product, prices, part numbers
only with caller approval
Pricing
Pricing that fits your volume
Pricing scales with your support volume. Talk to sales for a quote built around the routine calls Marta resolves.
Monthly price
Custom
Plans start at 250 resolved calls and include one skill, with each call up to five minutes. Every plan is priced to your volume.
Try
Free pilot — 25 resolved calls so you can hear Marta handle real questions on your own line.
Team
1,000 resolved calls and one skill — each call up to five minutes. Plans start at 250 calls, and pricing scales with your volume.
Enterprise
Volume discounts, SLA, BYO telephony, and routing for your call traffic.
Questions
Frequently asked questions
Does Marta resolve calls or just take messages?
What happens when Marta can’t help?
How do we know she won’t make things up?
What happens when she gets something wrong?
How does she verify who’s calling?
Which languages does she speak?
Can we change what she does without developers?
What record do we get of each call?
Give Marta a try
Call the demo line and ask for a password reset, a return, or a product recommendation. You’ll hear how Marta gathers context, confirms details, and moves the caller to the next step. If you want that flow on your own line, tell us about your setup and we’ll take it from there.
+49 32 222113952Live demo line · answers 24/7 in 10+ languages