# Marta — AI phone support agent

*Source: https://jordantech-solutions.net/marta · Part of JordanTech Solutions (https://jordantech-solutions.net)*

- Marta — AI phone support for routine calls
- Marta answers routine support calls, completes approved tasks, hands off when needed, and writes down every conversation for your team.
- Marta
- AI phone support
- Meet Marta.
- Your friendly support agent.
- Customers and employees call because they need help now. Marta answers on a real phone number, asks the right questions, verifies details when needed, completes the tasks you approve, and writes down the call. If it needs a person, she transfers with the context attached.
- Call Marta
- Ask for pricing
- 24/7 · 10+ languages · every call written down
- Use cases
- Handle the calls your team already knows how to answer
- Most support queues are full of repeatable work: password resets, status checks, product questions, return requests. Marta takes those calls first, so people get a useful answer and your team spends less time repeating the same conversation.
- Internal support, answered first
- Marta handles the first pass for IT and office support: verify the caller, collect the details, create the request, and give the employee a status they can check later.
- Customer calls, guided to the next step
- On sales and support lines, Marta asks focused questions, searches the right process or catalog, and sends a summary the caller and your team can use.
- Run separate assistants from one workspace — different phone numbers, skills, and handoff rules for each audience.
- Capabilities
- What Marta can do on a call
- Each capability is a skill. Turn on only the work you want Marta to handle, and she follows the steps you approve.
- Reset passwords
- Verifies the caller, creates the reset request, routes it, and returns a reference number.
- Verify callers
- Checks identity against your records before sensitive account or internal information is discussed.
- Take and track requests
- Captures IT, facilities, and office requests with enough context for the right person to act.
- Find products
- Helps callers find the right item across thousands of products, even when they do not know the part number.
- Recommend products
- Asks about the job, constraints, and budget, then narrows the catalog to a practical match.
- Send texts
- Sends links, labels, confirmations, or next steps by text only after the caller agrees.
- Email summaries
- Sends a concise recap with decisions, details, and ownership, so the next person has context.
- Talk in the caller’s language
- Continues in 10+ languages, even mid-call, so people can explain the issue clearly.
- Hand off calls
- Transfers to the right person with the context already captured, so the caller does not have to repeat themselves.
- Every call is written down
- Every call is saved as a transcript, with audio if you want it and a timed log of every action Marta took. When someone asks what was said, promised, or sent, your team can check the record instead of relying on memory.
- 10+
- Languages supported
- ~9,000
- Products searchable
- Every call
- Captured with context
- Skills
- Customize Marta without code
- Marta is configured with skills: plain-language instructions your team can edit in a management screen. A skill defines when to use it, what to ask, what Marta may do, and when to involve a person. Change the instructions today, and Marta follows them on the next call.
- Add a skill for the requests that keep interrupting people: software access, meeting rooms, return labels, product questions, HR forms. Test it on a separate assistant and number first, then turn it on for the main line when you’re ready.
- Skill — facilities
- On
- “When a caller asks about a meeting room, ask for the day, time, and headcount, then create a facilities request and read back the reference.”
- Written today · followed on the next call
- Connects to the systems you already use
- Marta connects to your request queue, catalog, contact records, phone system, and email, so callers are not asked to repeat the same details later. Your administrators set the sensitive rules in advance — which number to forward to, which mailbox sends summaries — and Marta uses those connections without changing where they point.
- She stays inside the lines
- Marta only acts when a skill’s steps tell her to. When a caller asks for something outside her scope, she says so clearly and offers a person instead.
- The shape of a call
- From call to next step
- Whether someone calls your phone line or speaks through your website, Marta keeps the conversation simple: understand the need, confirm the facts, take the approved action, and leave a record.
- The caller
- Marta
- What happens next
- Phone call
- Voice on the website
- Marta understands, confirms, acts
- caller’s language · confirmed details · consent before saving
- Request filed with context
- password resets, IT, facilities
- Summary ready to use
- the right product, prices, part numbers
- Human handoff with context
- only with caller approval
- every call saved as a clear record
- Questions
- Frequently asked questions
- Does Marta resolve calls or just take messages?
- Both, depending on what the caller needs. Marta can finish routine work such as status checks, product guidance, return forms, and summaries. When a teammate needs to act, she verifies the caller, captures the request, routes it to the right owner, and gives the caller a reference number. The caller leaves with a next step, and your team gets the context.
- What happens when Marta can’t help?
- She says so and offers a person instead. If the caller agrees, Marta transfers the live call to the right colleague — billing to one number, IT to another, or whatever routing you choose. The transcript and details go with the handoff, so the caller does not have to start over.
- How do we know she won’t make things up?
- Marta only confirms what your systems return. If a request is not filed, she does not invent a request number. If a catalog lookup does not return a price or part number, she cannot make one up. Those boundaries are built into the platform, and every action is logged.
- What happens when she gets something wrong?
- The record makes it visible. Every call leaves a transcript and a timed action log, so your team can see where the misunderstanding happened instead of guessing. Marta reads important details back while the caller is still on the line. If the same issue repeats, you improve the skill instructions without waiting for developers.
- How does she verify who’s calling?
- With the routine your team approves in advance. For a password reset, Marta might ask for the email or username, read it back, then check identity against records you already hold, such as date of birth or whether the caller is using the registered phone. She does not save names or emails without reading them back and getting a clear yes.
- Which languages does she speak?
- German, English, Spanish, French, Italian, Portuguese, Dutch, Polish, Turkish, Russian — and more. If a caller is more comfortable in another language, Marta can continue there mid-call and remember that preference for next time.
- Can we change what she does without developers?
- Yes. Skills are written in ordinary language in a management screen: when to use the skill, which questions to ask, what actions are allowed, and when to involve a person. Updating Marta is usually a focused writing task, not a software project.
- What record do we get of each call?
- You get a written transcript of who said what and when, the audio recording if you choose to keep one, and a timed log of every action Marta took — what she did, which details she used, and what came back from your systems. Your team can review any call after the fact.
- Give Marta a try
- Call the demo line and ask for a password reset, a return, or a product recommendation. You’ll hear how Marta gathers context, confirms details, and moves the caller to the next step. If you want that flow on your own line, tell us about your setup and we’ll take it from there.
- Call Marta
- Contact sales
- Live demo line · answers 24/7 in 10+ languages
- Pricing
- Pricing that fits your volume
- Pricing scales with your support volume. Talk to sales for a quote built around the routine calls Marta resolves.
- Contact sales
- Support calls per month
- Plans start at 250 resolved calls and include one skill, with each call up to five minutes. Every plan is priced to your volume.
- Try
- Free pilot — 25 resolved calls so you can hear Marta handle real questions on your own line.
- Team
- 1,000 resolved calls and one skill — each call up to five minutes. Plans start at 250 calls, and pricing scales with your volume.
- Enterprise
- Volume discounts, SLA, BYO telephony, and routing for your call traffic.
- Base platform · 1 skill
- €4,300
- Calls
- Volume discount
- €{amount}/mo
- Marta — around {calls} support calls/month. I’d like to talk through pricing.
- +1 (415) 555-0114
- · live transcript
- Caller
- Marta
- Text sent
- paused · jump to live
- RETURN #4821 STARTED · TRANSCRIPT SAVED
- CALL IN PROGRESS · TRANSCRIPT RECORDING
- Hi, I’m Marta. I can help with returns and order questions — what can I help you sort out today?
- Hi, I ordered a pair of boots last week and they’re a size too small. I’m not sure how to send them back.
- No problem at all — I can set up the return for you. Do you have your order number handy?
- Um, yeah, one sec — it’s 5 5 2 0 4.
- ORDER #55204 FOUND · WITHIN 30-DAY RETURN WINDOW
- Thanks, I found the alpine boots from the third. They’re eligible for return. I can text you the form and a prepaid label so you don’t have to wait for an email. Should I send that to the number you’re on now?
- Yes, please do.
- CONSENT CONFIRMED · SENDING TEXT
- Your return for order #55204 is ready. Print the prepaid label and start here:
- Sent. The link opens the return form, and the label is prepaid. Drop the box at any pickup point — your refund starts when the parcel is scanned.
- Perfect, thank you!
- You’re welcome. Your return reference is 4821. If anything changes, use that number when you call back. Anything else I can help with?
- Return · order #{id}
- Start your return in a few steps — confirm the details and we’ll email a prepaid label.
- Returns
- Start your return
- We found your order and it’s eligible. Confirm a couple of details and we’ll email a prepaid label — then drop the parcel at any pickup point and your refund starts once it’s scanned.
- Order summary
- Order
- Status
- eligible
- Window
- within 30 days
- Part of the Marta demo
- Return #4821 started
- A prepaid label and simple drop-off instructions are on their way to your inbox. Your refund starts as soon as the parcel is scanned, so there’s nothing else to chase.
- Start another return →
- Return · order #{id}
- Item you’re returning
- Alpine boots
- Reason for return
- Select…
- Email for the prepaid label
- you@example.com
- Anything else? (optional)
- e.g. the box is already opened or the item was a gift
- Too small
- Too large
- Changed my mind
- Arrived damaged
- Wrong item sent
- Other
- Start return
- PREPAID LABEL SENT BY EMAIL